Hyster enjoys a different relationship with all our customers. We try to produce total client satisfaction created through world class manufacturing. Our goal is to anticipate the requirements of every customer in addition to deal with them with lift trucks which provide the value, the performance and the dependability that they truly require.
At Hyster, we believe in starting with the client. We annually conduct focus groups and offer an on-going voice of customer research both online as well as in the field. We have over 400 design engineers to translate that input into clever designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to environmental, virtual and physical tests, in order to ensure the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications so as to make certain that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality Each and Every Time
To initiate excellence from the beginning, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities such as quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold every employee accountable for constant quality, together with the 5s workplace organization in place to help us attain it.
Hyster provides a range of excellent features as standard with our products. By remaining devoted to our focus on both safety and quality, and by being innovative from beginning to end, we offer some of the best material handling machinery on the market. These are just some of the reasons the company has become a leader within the business.